Booking Terms and Conditions

This website is published by Phuket Elephant Care, registered at 3/5 Moo 4, Tambon Sakhu, Ampoe Thalang Phuket 83110 Thailand, with the inbound license number 31/01192.

Booking terms and conditions

§ 1 General

Please read the following terms and conditions carefully before you make a booking. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. These terms only apply for bookings made directly through the cart on this site.

§ 2 Privacy

You can generally use our website without revealing any personally identifiable information about yourself. By giving us your name and personal details you consent for them to be used as necessary in processing your booking and complying with legal requirements (e.g. passing guest information to end suppliers for hotel transfers). We will never pass your details to other third parties or use them ourselves for marketing purposes. For further details, please see our privacy policy.

§ 3 Booking Terms

  • When you make a booking you must be at least 18 years old and have the authority to accept and do accept on behalf of all members of your party these terms and conditions. All correspondence and booking details will be sent to you, the lead traveler. You are also responsible to us for all payments in respect of the booking.
  • You agree not to hold Phuket Elephant Care responsible for any damages including personal injury and financial loss, which may arise from the negligence, or other actions or inactions of us and any other service provider utilized during your selected trip(s).
  • You agree that Phuket Elephant Care shall not be liable for the loss of or damage to any luggage, equipment or other personal items during the trip. Such items are your sole responsibility at all times.
  • You agree that Phuket Elephant Care shall not be liable for special, indirect, incidental or consequential damages resulting from this.

§ 4 Prices, Travel Restrictions and Conditions

Restrictions and conditions apply to all of the travel products and services offered on this website and such restrictions and conditions may affect the prices set out in the website. We and other third party providers of travel services may change prices, details of the activities, and other travel information displayed on the website at any time. For this reason, all prices displayed on this website are subject to change without notice. All travel products and services described on this website are subject to availability. We will endeavor to notify you of all relevant taxes and any other additional costs including the important booking terms and conditions when you confirm your booking with us (as at that date) but these may be subject to variation prior to your departure and your selected travel services. You are responsible for obtaining all passport, visa and health information that you may require.

§ 5 Payment

  • If you want to make a booking you must pay online in full and in advance. Bookings made directly through the website shopping cart will be processed by Opn or directed to pay via PayPal (with normal credit card, or existing PayPal account). In exceptional cases you can also pay the total amount in cash in one of your sanctuaries in Phuket on arrival but not later than 1 day before the trip starts.
  • Once the payment for your booking has been cleared and the booking has been verified from our side, we will send you a confirmation email with all the booking details. A confirmation voucher is our acceptance of your booking (as detailed therein), and a contract is made between you and us upon its delivery. We would ask you to check the details on the voucher: any unclarity should be reported to us immediately, otherwise the details shown on it will be presumed to be correct.
  • You are responsible for presenting the booking confirmation email either in an electronic format or as printed version to us as proof of purchase when joining the trip. Signing the insurance form at check-in acknowledges your trip participation and confirms coverage eligibility.
  • You are responsible for the payment of any items not listed on your confirmation voucher (e.g. photographs or videos of the activity) and agree to pay locally for items or services used by your party which are not included in the trip price.

§ 6 Cancellation Policies

All booked directly through this website are not transferable to any other person or service.

  • Cancellation from your side
    • We accept cancellations via written email requests received up to 24 hours before your program's start time. For valid cancellations, we will issue a full refund of the trip cost, excluding any non-refundable payment fees. Please note that private groups have a separate cancellation policy, which will be provided at the time of booking.
    • If you cancel a booking less than 24 hours before your intended date of participation no refund will be issued under any circumstances. Please ensure you have adequate travel insurance to cover the consequences of any unexpected illness, accidents etc.
    • In the event that you fail to participate in the program booked, arrive late or depart early, no refund will be issued under any circumstances. Due to traffic jams or many customers to pick-up from hotels, the pick-up service may be delayed. In that case it is your responsibility to contact us through the emergency number which is given to after you booked the trip.
  • Cancellation by the end supplier
    • The end suppliers reserve the right to cancel any program at any time before departure for any reason, including dangerous weather conditions or insufficient participants to operate the trip. Should there be less than the required number confirmed at time of your booking we will inform you and offer you either a refund or alternative date.
    • In the unlikely event that a booking is cancelled by us (for any reason), you will be given a refund in the amount of the trip costs (minus the payment fees which are none-refundable), or be allowed to reschedule for an alternative date, at no additional cost. We may not be held responsible for any additional costs above and beyond the price of your ticket(s), including transport or other personal expenses, incurred as a result of such changes. Travel insurance usually covers reimbursement for such eventualities.
  • Cancellation due to bad weather
    • While most Elephant Care programs on our website are suitable for various weather conditions, please be aware of our cancellation policy. If you choose to cancel due to weather, and we determine the conditions are safe for the activity to proceed, refunds will not be available.
    • In the circumstances that the operator deems that the weather conditions make it unsafe for the activity or transfer to take place, and cancels the trip, you have 2 options:
      • You may either reschedule the same itinerary for a different day at no additional cost.
      • You can receive a refund in the amount of the trip costs minus the payment fees.
Nantaporn Long-eh, the 16th Apr 2024 in Phuket Thailand